At Mission Uniform, we’re committed to serving those who serve others. Below you’ll find answers to common questions about our tactical gear, delivery options, and service policies.
About Our Products
What types of products does Mission Uniform specialize in?
We provide mission-critical gear for professionals in law enforcement, firefighting, and EMS. Our product lines include:
- Tactical uniforms (Police, EMS, Firefighter)
- ArmorSkin® protective gear
- Duty & MOLLE gear systems
- BOA Fit System footwear
- FlexForce and FlexRS flexible uniform solutions
- Specialized accessories (belts, gloves, hats, hoods)
How do I know which size to order?
Each product page includes detailed sizing charts. For tactical gear requiring precise fit (like ArmorSkin® vests or BOA Fit System boots), we recommend consulting our sizing guide or contacting our gear specialists at [email protected].
Are your products suitable for extreme conditions?
Absolutely. Our gear is field-tested by professionals. Specific product lines like FlexForce (high-mobility) and ArmorSkin (protective) are engineered for demanding environments. Look for product tags indicating heat resistance, water repellency, or other specialized features.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I place bulk orders for my department?
Yes! We specialize in department-wide orders. For orders exceeding 20 units or $2,000, contact us at [email protected] for volume discounts and dedicated order tracking.
Is my payment information secure?
Your security is our priority. We use PCI-compliant payment processors and never store full credit card details on our servers.
Shipping & Delivery
What are my shipping options?
We offer two mission-ready shipping solutions:
- Standard Expedition ($12.95 flat rate): 10-15 business days via DHL/FedEx with real-time tracking
- Free Standard Shipping (orders over $50): 15-25 business days via EMS
How long does order processing take?
Our warehouse operates with military precision – all orders are processed within 1-2 business days before shipment.
Do you ship internationally?
We ship worldwide from our Glendale, AZ headquarters, excluding certain remote areas in Asia. International orders include:
- Automatic duty/tax calculations at checkout
- Customs clearance assistance
- Region-specific compliance checks for uniform shipments
Can I track my order?
Yes! Standard Expedition orders include military-grade tracking through DHL/FedEx. You’ll receive tracking information as soon as your gear ships.
Returns & Exchanges
What’s your return policy?
We stand behind our gear with a 15-day return window from delivery date. Items must be:
- In original condition
- With all tags attached
- In original packaging
What if my gear arrives damaged?
We triple-check all shipments, but if damage occurs in transit, contact us immediately with photos of the damage and packaging. We’ll expedite replacement gear at no cost.
How long do refunds take?
Processed refunds typically appear in your account within 5-7 business days after we receive the returned items.
Additional Support
I need gear urgently – can you expedite beyond Standard Expedition?
For true emergency situations (wildfire response, riot prep, etc.), contact us directly at [email protected] with “URGENT” in the subject line. Our team has helped stations prepare for hurricanes with 72-hour deliveries.
Do you offer product customization?
Select uniform items can be customized with department patches/insignia. Minimum quantities apply. Email our gear specialists for details.
How can I contact customer service?
Our gear specialists are standing by at [email protected]. For fastest service, include your order number and clear details about your question.
Mission Uniform – Delivering Confidence to Those Who Protect and Serve