At Cheap Mission Uniform Store, we understand that reliable gear is mission-critical for professionals like you. That’s why we’ve designed our shipping and returns policies with your demanding schedule in mind.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two shipping methods to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
    • Best for time-sensitive orders
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping
    • Most economical option

Note: We currently ship worldwide, with the exception of some Asian countries and remote areas. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

We stand behind our tactical gear and uniform products just as you stand behind your commitment to serve. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order.

To be eligible for a return:

  • Items must be unused and in original condition with all tags attached
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Gloves (due to hygiene concerns)
  • Hoods & Hat Cover Accessories (personal protective equipment)
  • Footwear (both Men’s Footwear and general Footwear categories)
  • Any customized or specially ordered uniform items

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our support team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Mission Uniform Support Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details:
– Product Name: [Product Name]
– SKU/Item Number: [If available]
– Reason for Return/Exchange: [Please specify]
– Preferred Resolution: [Refund/Exchange for [Product Name & Size]]

Please advise on next steps.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Within 1-2 business days, you’ll receive:

  • Return Merchandise Authorization (RMA) number
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Package the item securely with the RMA number clearly visible on the outside of the package. Ship to:

Cheap Mission Uniform Store
Returns Department – RMA #[Your RMA Number]
5615 West Villa Maria Dr
Glendale, AZ 85308
USA

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For size exchanges or product replacements:

  • Follow the standard return process
  • Indicate your preferred replacement item in your request
  • We’ll ship the replacement once we receive your return
  • Expedited shipping options available at additional cost

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll cover return shipping and expedite your replacement

Special Considerations for Tactical Professionals

We understand mission-critical needs don’t wait. For urgent uniform replacements needed for duty requirements, contact us at +1 (623) 555-0187 for expedited solutions.

Questions?

Our support team stands ready to assist at [email protected] or +1 (623) 555-0187 during business hours (M-F 8AM-5PM MST).